Lastig gevallen worden per mail

Question

Per mail heb ik al vaker het volgende bericht ontvangen. Ik vertrouw het niet en het komt mij niet bekend voor, ik wil dat het stopt. Dear (naam), Please find attached the balance statement of your client account. You can settle your late payments securely online: https://ecollect.online Kind regards, eCollect AG ------------------------------------------------------ email: contact@ecollect.online Phone: 41 41 5880715 web: ecollect.org/pay-your-debt Messenger: facebook.com/ecollect Post address: eCollect AG Scanbox 09101 Ehrenbergstrasse 16A 10245 Berlin Germany Company headquarters: eCollect AG Neuhofstrasse 19A 6340 Baar, ZG Switzerland Handelsregister Zug UID: CHE-180.481.291 Member of Inkasso Suisse

Novalnet AG · Accepted Answer

Dear Dylan M,

We understand your annoyance with the debt collection prcoess, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

However, you have made 2 return debits and that is the reason you have received notices from the collection agency (eCollect). If you pay those pending dues, your case with the collection will be closed. The transaction details for the pending dues are TID 14532300005212678 and 14532300005212656.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

Klacht: Lastig gevallen worden per mail

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Klacht: Lastig gevallen worden per mail

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten