Incasso’s die ik niet kan plaatsen.

Question

Novalnet en HowLogic KFT hebben vanaf september tot deze week (21 oktober week) diverse en verschillende bedragen op wisselende data en soms twee keer in de maand, bedragen van mijn rekening afgeschreven. Omdat ik het niet kon plaatsen na lang nadenken wat het zou kunnen zijn heb ik alle bedragen nu gestorneerd, Het enige wat ik kan bedenken was een automatische verlenging van een abonnement. Maar nu heb ik wel een ding gevonden op het net en dat is de connectie met datingsites van Howlogic KFT. En een daarvan had ik een proefabonnement wat ik tijdig had stopgezet, De betaalgeschiedenins...

Novalnet AG · Accepted Answer

Dear Pieter Meulendijks,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have made return debits and if you pay the collection agency those dues then your cases with collection will be closed. The transaction details of the pending dues are TID 14636100008221491, 14636100008105549, 14636100007715893, 14636100007715457, 14636100007715306, 14636100007714354, and 14636100007714507.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.
Your Novalnet Team

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Klacht: Incasso’s die ik niet kan plaatsen.

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