incassomachtiging

Question

Ik heb problemen met automatisch incasso van Novalnet AG weer willen Novalnet AG pakken geld van mijn rekening 37.50 dat is tweede keer deze maand ik krijg bericht van mijn bank:Beste meneer Barwicki, Binnenkort wordt voor een nieuwe incassomachtiging een incasso met de volgende details afgeschreven: Naam van de incassant: NOVALNET AG Incassant ID: DE53ZZZ00000004253 Kenmerk machtiging: 14635400018007562 Type incasso: Eenmalige incasso, Standaard Ik weet niet wat moet ik nu doen want dat is niet eerste keer

Novalnet AG · Accepted Answer

Dear Adam Barwicki,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

However, you have made a return debit and if you the due to the collection agency, case with the collection will be closed.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.
 
We hope that we could be of help to you and that we have been able to resolve your queries.
Your Novalnet Team

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