incasso welke ik niet kan traceren en of stop kan zetten

Question

12 januari 2023 is er een incasso van 60,00 van mijn bankrekening gedaan van een onbekende incasso. Naam: NOVALNET AG Omschrijving: www info hwl com DE46700202700020263001 Kenmerk: 14724100002427156 Machtiging ID: 14724100002427156 Incassant ID: DE53ZZZ00000004253 Eenmalige incasso Overige partij: Howlogic Kft, DE03700202700020262999 Valutadatum: 12-01-2023 Daarnaast nog een tweede van € 46.41 Naam: NOVALNET AG Omschrijving: www kltn help com DE46700202700020263001 Kenmerk: 14724100045810763 Machtiging ID: 14724100045810763 Incassant ID: DE53ZZZ00000004253 Eenmalige incasso Overige partij: Kaleton Web s r o, DE03700202700020262999 Valutadatum: 12-01-2023 Dit zijn de gegevens, ik heb geen idee wie het zijn, maar ik weet dat ik niks met ze te maken...

Novalnet AG · Accepted Answer

Dear Jeroen Kassing,

We understand your annoyance with the direct debits, but we want to notify you that you had subscribed to subscriptions with an online service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Please note that in the future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. If you are satisfied with our support, please give us a 10-star rating. Thank you.

Your Novalnet Team

Klacht: incasso welke ik niet kan traceren en of stop kan zetten

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Jeee

Klacht: incasso welke ik niet kan traceren en of stop kan zetten

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Common issues with Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten