Incasso wat ik niet kan stoppen

Question

Beste,
Graag wil ik dat de incasso van Novalnet AG stop word gezet. Heb al een paar mailtjes gestuurd maar krijg geen duidelijk antwoord. Heb ook de klantenservice geprobeerd maar deze reageren ook niet.

Novalnet AG · Accepted Answer

Dear Freek Meulman,

We understand your annoyance with the debt collection process, but we want to notify you that you
had subscribed for subscriptions with an online service for which we process payments and you have
not paid the entire dues for which you have subscribed for.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

After our detailed evaluation of your case we see that you have paid your open debts to eCollect. If you have any open debts, please contact collection agency (eCollect).

Please note that in future you should always contact the website provider (from whom the order was
placed) to cancel your subscription or at least you should inform us at Novalnet (on
payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if
you face any problems with the website provider, so that we can take necessary actions. We're glad to
help you anytime.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial
Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual
partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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Klacht: Incasso wat ik niet kan stoppen

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