Incasso via ecollect AG

Question

Ik krijg sinds een maand ineens mails van ecollect AG dat ik geld moet betalen. Geld dat door Novalnet geïnd werd. Het is onduidelijk waar ik voor moet betalen. Zonder melding krijg ik ineens mails van een incassobureau.

Novalnet AG · Accepted Answer

Hello Coot, 

   This is the Novalnet payment-support team. We are responsible for customer enquiries at Novalnet. Please check if you have placed an order earlier with payments pending from your end. eCollect AG is our collection agency which collects payments on behalf of Novalnet AG.

Please note that you should always contact the website (from whom the order was placed) or write to us at payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329). If you face any problems with the website please let us know via email or phone, so that we can take necessary actions. We're glad to help you anytime.

Finally, we would like to bring to your attention that Novalnet AG is a Payment Service Provider, and only responsible for the processing of the payment for the website (from whom the order was placed), but not for the content, services, or goods of that website. Should you have any additional questions regarding the content, services, or goods of that website, please contact the website provider directly. Contact details can usually be found on the website (where you have registered).

Our Payment Support Team hopes to hear from you soon! 

Your Novalnet Team
payment@novalnet.de

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