incasso

Question

Er is een aantal keer geld van mijn rekening gehaald door Novalnet AG.
Ik heb alles laten blokkeren bij de bank.
Nu krijg ik een brief om achterstallige betaling te vereffenen. Ik heb nooit een abonnement genomen bij Novalnet.
Brief komt van het incassobureau ecollect.org.
Ik ben niet van plan om dit bedrag te betalen.
Ik heb een klacht gestuurd naar [email protected]

Novalnet AG · Accepted Answer

Dear Remco Neckebroek,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments and you have not paid the entire dues for which you have subscribed for.

You have made 2 return debits and that is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency those dues, then your cases with collection will be closed.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.
Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

Klacht: incasso

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Remco Neckebroek

Klacht: incasso

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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