Incasso

Question

Hallo ik zit met een probleem ik kreeg 7 sept 3 mails dat ik betalingsachterstanden zou hebben van €35,70 (schatjesontmoeten) en 2x 37,50 (flirtzijde), moet betalen en als ik dat niet voor 18 sept gedaan heb verder stappen worden ondernomen en er is al meerdere keren door novalnet geld van mijn rekening afgeschreven dat heb gelukkig terug geboekt maar krijg elke keer een mail dat mijn betaling achterstallig is van een datingsite en ik wil dit graag opgelost hebben bedankt alvast

Novalnet AG · Accepted Answer

Dear Jeroen Hofstede,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

We request you pay the pending dues to the collection agency so that your cases with the collection will be closed. 

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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