incasso

Question

Wederom hebben ze mij gescamd met een gratis profielaanmaak waar je bij het begin van de site nog niets weet en je kan niet zomaar het profiel verwijderen je moet ze bellen meet een 0800 nummer geregistreerd in nederland maar er werken enkel maar engels sprekende mensen geen opgave van kosten en ze willen enkel maar veel weten of verstaan je niet dus ook daar is scam aan verbonden

Novalnet AG · Accepted Answer

Dear Lupko Klap,

We understand that you wish to cancel your subscriptions to online services for which we process payments. Due to privacy regulations, we cannot share the personal information of users in this platform. However, to assist you, we have already sent you a detailed email about the debits/subscriptions to the email address registered with them. In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Novalnet AG is a German payment institution regulated and supervised by the German Federal Financial Supervisory Authority (BaFin). It processes payment transactions on behalf of its contractual partners. Our certified payment processing offers consumers the greatest possible transparency and protection. In addition, we offer end customers a wide range of options for tracking their transactions processed via Novalnet AG's payment systems.

Your Novalnet Team
payment@novalnet.de

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