In totaal 900 euro afgeschreven zonder dat ik weet van wat

Question

Sinds februari wordt er dmv automatische incasso geld van mijn rekening af gehaald. In totaal praat ik over 900 a 1000 euro. Volgens mijn bank gegevens heb ik zelf 16.99 naar hun overgemaakt alleen heb ik geen idee waar voor. Ook kan ik geen enkele brief of mail terug vinden met dat ik Iets gekocht zou hebben. Please HELP! Morgen neem ik contact op met ze. Inmiddels terug geboekt wat ik terug kon boeken maar er staat nog dik 600 euro open. Ook heb ik hun geblokkeerd bij de bank. Wat moet ik nu doen?

Novalnet AG · Accepted Answer

Dear Han Dekker,

We understand your annoyance with the repeated debits, but we would like to inform you that you had subscribed for an online service for which we process payments. 

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.
 
In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries. Please give positive rating if you are satisfied with our support.

Your Novalnet Team

Klacht: In totaal 900 euro afgeschreven zonder dat ik weet van wat

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

[email protected]

Klacht: In totaal 900 euro afgeschreven zonder dat ik weet van wat

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten