Heb 2 bdragen overgemaakt

Question

Ik heb 1 x euro 130,25 en één keer euro 130,25 overgemaakt Ben bang dat ik weer bedragen moet betalen Dit account wil ik opzeggen

Novalnet AG · Accepted Answer

Dear Emo Paapst,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions or have unpaid dues, for an online service for which we process payments.

Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

Klacht: Heb 2 bdragen overgemaakt

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Klacht: Heb 2 bdragen overgemaakt

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Common issues with Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten