Geld wordt automatie van me bankrekening

Question

Er gaan maandelijks bedragen van mijn bankrekening €49,98 en €50,00 automatisch van mijn rekening af. Waarschijnlijk via een datingsite. Ik wil dat dit per direct stopt omdat ik hier absoluut geen gebruik van maak. Ik weet ook niet hoe of waar ik moet gaan.

Novalnet AG · Accepted Answer

Dear Nataly Li,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

However, you have made 3 return debits and if you pay the pending dues, your case with the collection will be closed. The transaction details of the pending dues are 14518800010009358, 14521200007816684 and 14521200007925271.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

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