GELD WORD ELKE MAAND VAN MIJN REKENING ERAF GEHAALD

Question

Dag beste, ik word elke maand tot om de 2 maanden 40 euro aangerekend en soms 85,36 euro voor helemaal niks wat ik heel gek vind. Ik heb meermaals proberen te bellen en blijf ik krijgen jouw oproep is mislukt. Ik heb in het jaar 135,36 aangerekend gekregen in totaal en was dit dan ook gestart op 26 november 2021. Voor het jaar 2022 heb ik in totaal over het hele jaar waarvan ik toch wel verast ben 631, 26 euro in totaal aangerekend gekregen???? En zijn we nu 2023 in gevlogen en is er weer een 40 euro uit...

Novalnet AG · Accepted Answer

Dear Benjamin Birabwa,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed to subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Please note that in the future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. If you are satisfied with our support, please give us a 10-star rating. Thank you.

Your Novalnet Team

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