Geld van mijn rekening

Question

Er is al een paar keer geld van mijn rekening door deze firma

Novalnet AG · Accepted Answer

Dear Deckers Peter,

After detailed evaluation of your case we noticed that you had subscribed for subscriptions with an online service for which we process payments and you have not paid the entire dues for which you have subscribed for.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription. 

However, you have not paid for the 7 pending debits which were due before the cancellation of the subscription. That is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency those due then your case with collection will be closed. 

The transaction details of the pending dues are TID's 14584700002604872, 14595900002610399, 14596300003805737, 14610200002408800, 14621300002928525, 14621700002823571, 14736600004310158 .

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

Novalnet AG debits the bank account of an end user based on the following facts:
1) A contractual signup for subscription or an agreement is made between a contractual partner of Novalnet AG and end customers through online for services or goods. This is ed in real time by e-mail from the contractual partner to the end customer upon purchase, subscription, or order ation. This e-mail contains all relevant information regarding the subject matter of the contract/order, the term of the contract, cancellation periods and the options for  termination of a term contract.
2) The contractual partner instructs Novalnet AG to carry out the direct debit order.
3) Within 24 hours after the conclusion of the contract, the end customer will receive an advance notice regarding SEPA direct debit, stating the amount, mandate reference number, creditor ID and the date of the scheduled direct debit.
4) The account of the end customer will be debited by Novalnet with the contractually agreed amount on the scheduled date(s). All relevant order information is attached every transaction.
5) There is always the possibility of obtaining information from the contractual partner regarding the subject matter of the contract and the contract period. A wish to terminate or revoke a contractual relationship must be expressed in writing directly to the contractual partner.
6) In addition, the end customer also has the option of requesting information from Novalnet regarding the contractual partner and the subject matter of the contract, as well as assistance with any cancellation of a subscription.

We hope that we could be of help to you and that we have been able to resolve any misunderstandings.

If you have any further questions or suggestions, our support team is available by phone or email during business hours from 9:00 a.m. to 4:00 p.m. Do not hesitate to contact us, we will be happy to help you in a friendly and competent manner at any time.

Your Novalnet Team

Klacht: Geld van mijn rekening

Mijn Klacht:

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Novalnet AG

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Klacht: Geld van mijn rekening

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