Geld opgenomen van mijn rekening

Question

Op onverklaarbare wijze is er geld van mijn rekening afgehaald zonder dat ik ervan weet waarvan dit vandaan komt. Ik heb al een keer eerder gedoe gehad met hun over dit. Ik meende dat dit toen opgelost was, maar nu begint het blijkbaar weer. Maar dit keer weet ik totaal niet waarvan dit bedrag is of waar het vandaan komt.

Novalnet AG · Accepted Answer

Dear Marnix Koekoek,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service (dating) for which we process payments. You have not cancelled the subscriptions which you have subscribed for.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to solve your problems. Please give your 10 star rating if you are satisfied with our support. Thank you.

Your Novalnet Team

Klacht: Geld opgenomen van mijn rekening

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Klacht: Geld opgenomen van mijn rekening

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