Geld onterecht van rekening

Question

Er wordt geld van me rekening af gehaald zonder dat ik weet waarvoor het is.

Novalnet AG · Accepted Answer

Dear Igor Van poppel,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions (dating) with an online service for which we process payments. 

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

However, you have not paid for the 1 pending debit which was due before the cancellation of the subscription. That is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency those dues then your cases with collection will be closed. The transaction details of the pending due is TID 14610300005801275

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.
Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.
Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries. If you are sutisfied with our support, please give us 10-star rating. Thank you.

Your Novalnet Payment Team

Klacht: Geld onterecht van rekening

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Klacht: Geld onterecht van rekening

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten