Geld gestolen van mijn rekening

Question

Graag zou ik mijn bedrag van 59,94 terug krujgen op mijn rekening... dit hebben jullie onterecht afgehaald zonder mijn toestemming... indien dit niet in orde komt stap ik ermee naar de politie en wens ik nu METEEN dat alles stopgezet wordt

Novalnet AG · Accepted Answer

Dear Mr. / Dear Ms. Van de poel,

on 25.01.2021 at 12:30:12 the following order was placed at http://www.becoquin.com for the amount of 59.96 EUR:

Customer information
First name:	Filip
Family name:	Van de poel
Email:	filip-vandepoel@live.be
Address:	Barnkrachtstraat 20
Zipcode:	2170
City:	Merksem
Country:	Belgien

Order details
TID:	14316100020803007
Order date:	25.01.2021
Order time:	12:30:12
Order placed on:	http://www.becoquin.com

Payment details
Payment type:	Lastschrift (SEPA)
Amount:	59.96 EUR

 This could also have been a telephone order.

In 90% of all abusive bank account crimes, the perpetrator is close to family, relatives or acquaintances. A related research internally from your side can often prevent further complications and avoid significant additional costs from debt collection agencies.

If you can say with absolute certainty that you have never entered your data on the above-mentioned website, we urgently advise you to file a criminal complaint against unknown persons.
On our part, we forward the entire process to the debt collection service provider we have commissioned. Until then, you should be able to provide us or the debt collection agency the criminal complaint. The criminal investigators first check the original computer based on the time and the IP address and then initiate all further steps.

We would like to bring in to your attention that Novalnet AG, as a Payment Service Provider (PSP), is solely responsible for processing payments for http://www.becoquin.com. All other questions, e.g. about shipping, warranty, guarantees, notice periods or delivery times, can NOT be answered by Novalnet AG. To do this, please contact the contractual partner directly from whom the order was placed:
Company:	Howlogic Kft
Address:	Verebeshegy utca 11
Zip, City:	2161 Csomad
Telephone:	08001830478, 0800281753, 08000235198, 080073632
Email:	support@becoquin.com
Website:	http://www.becoquin.com

If you have any questions or suggestions, please do not hesitate to contact us:
by phone at 49 89 9230683-29 (Monday to Friday, 9:00 AM to 4:00 PM)
or by email to payment@novalnet.de.
Please reply directly to this email if you have any questions. This will help us to process your request faster.

Thanking you.

Yours sincerely
Payment team of Novalnet AG

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