Geld afgeschreven van Rekening

Question

Ik heb eenmalig een bedrag overgemaakt naar een site, nu wordt er zonder dat ik dit heb geweten wederom geld van mij rekening afgehaaldp

Novalnet AG · Accepted Answer

Dear Luuk Hendriksen,

We send you hereby our reply to your above claim.

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments. You have not cancelled the subscriptions which you have subscribed for.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

We hope that we could be of help to you and that we have been able to solve your problems. Please give your 10 star rating if you are satisfied with our support. Thank you.

Your Novalnet Team

Klacht: Geld afgeschreven van Rekening

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Klacht: Geld afgeschreven van Rekening

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