geld afgeschreven

Question

Geachte meneer/mevrouw, Er wordt een automatische incasso van mijn rekening afgeschreven. Ik heb hier geen toestemming voor gegeven. Dit gebeurd al enkele maanden. Nadat dit de eerste keer heeft plaatsgevonden heb ik het abonnement bij de betreffende website direct opgezegd. De bevestiging heb ik per email ontvangen. Desondanks blijven er automatische incasso's plaatsvinden. Ik wil u vriendelijk verzoeken dit per direct stop te zetten.

Novalnet AG · Accepted Answer

Dear Alex van der Zwaluw,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online service for which we process payments.

we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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