Frauduleus incasso bedrijf

Question

Op 30 december 2020 zonder mijn toestemming Novalnet AG willen het bedrag van € 21,99 euro uit mijn rekening incasseren. Ik heb deze incasso bij mijn bank laten blokkeren. Op 26 januari 2021 kreeg ik een bericht van eCollect namens Novalnet AG dat ik moet een nieuwe bedrag betalen met veel boetes dus € 80,13 euro. Ik heb contact met Novalnet AG genomen maar helaas krijg ik tot nu geen positief reactie. Ik heb deze situatie bij de politie aangemeld.

Novalnet AG · Accepted Answer

Dear Mr. / Dear Ms. Ferrer,

on 26.12.2020 at 09:39:51 the following order was placed at https://www.maturedating.com for the amount of 24.99 EUR:

Customer information
First name:	Guillermo
Family name:	Ferrer
Email:	guillermofc@live.nl
Address:	Hatertse Hei 61
Zipcode:	3512 JE
City:	Utrecht
Country:	Niederlande

Order details
TID:	14252200002116696
Customer number:	33d2d63e5e3bc0843b57
Order date:	26.12.2020
Order time:	09:39:51
Order placed on:	https://www.maturedating.com

Payment details
Payment type:	iDEAL
Amount:	24.99 EUR

 This could also have been a telephone order.

In 90% of all abusive bank account crimes, the perpetrator is close to family, relatives or acquaintances. A related research internally from your side can often prevent further complications and avoid significant additional costs from debt collection agencies.

If you can say with absolute certainty that you have never entered your data on the above-mentioned website, we urgently advise you to file a criminal complaint against unknown persons.
On our part, we forward the entire process to the debt collection service provider we have commissioned. Until then, you should be able to provide us or the debt collection agency the criminal complaint. The criminal investigators first check the original computer based on the time and the IP address and then initiate all further steps.

We would like to bring in to your attention that Novalnet AG, as a Payment Service Provider (PSP), is solely responsible for processing payments for https://www.maturedating.com. All other questions, e.g. about shipping, warranty, guarantees, notice periods or delivery times, can NOT be answered by Novalnet AG. To do this, please contact the contractual partner directly from whom the order was placed:
Company:	NSI (Holdings) Limited
Address:	Angel Square 2
Zip, City:	EC1V1NY London
Telephone:	08001807626, 0800291430, 08000229150, 3278483350
Email:	info@maturedating.com
Website:	https://www.maturedating.com


Please reply directly to this email if you have any questions. This will help us to process your request faster.

Thanking you.

Yours sincerely
Payment team of Novalnet AG

Klacht: Frauduleus incasso bedrijf

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Guiller

Klacht: Frauduleus incasso bedrijf

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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