Fraude

Question

Novalnet AG claimt dat ik n account heb gehad op spicy desires.com. Dit is echter niet waar. Ze schreven in mei van dit jaar geld af wat ik terug boekte. Nu komt eCollect AG met n claim dat ik aan hen namens spicy desires €124, 64 moet betalen. Maar die sexdating site heb ik nooit bezocht, mijn adresgegevens kloppen niet en mijn emailadres staat daar niet geregistreerd.

Novalnet AG · Accepted Answer

Hello SAB Evers,

This is the Novalnet payment-support team. We are responsible for customer enquiries at Novalnet.

Please note you should always contact the website(from whom the order was placed) to cancel your payment or write us at payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329. If you face any problems with the website please let us know, so that we can take necessary actions. We're glad to help you anytime.

Finally, we would like to bring to your attention that Novalnet AG is a Payment Service Provider, and only responsible for the processing of the payment for the website (from whom the order was placed), but not for the content, services, or goods of that website. Should you have any additional questions regarding the content, services, or goods of that website, please contact the website directly. Contact details can usually be found on the website (where you have registered).

Our Payment Support Team hopes to hear from you soon!

Your Novalnet Team
payment@novalnet.de

49 89 923 068 329 (Mo - Fr, 9:00 am – 4:00 pm)

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