er wordt geld afgeschreven zonder toestemming

Question

er is 2 keer geld afgeschreven van de rekening van de rekening 1 keer terug laten storten. maar zou nog een 26,25 terug van 18 november. Hoe kan ik ervoor zorgen dat ik dit terug kan krijgen?

Novalnet AG · Accepted Answer

Hello Ilian2000,

This is the Novalnet payment-support team. We are responsible for customer enquiries at Novalnet.

Please note that you should always contact the website (from whom the order was placed) to ask for a refund, or you should inform us at payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329 if you face any problems with the website, so that we can take necessary actions. We're glad to help you anytime.

Finally, we would like to bring to your attention that Novalnet AG is a Payment Service Provider, and only responsible for the processing of the payment for the website (from whom the order was placed), but not for the content, services, or goods of that website. Should you have any additional questions regarding the content, services, or goods of that website, please contact the website directly. Contact details can usually be found on the website (where you have registered).

Our Payment Support Team hopes to hear from you soon!

Your Novalnet Team
payment@novalnet.de

49 89 923 068 329 (Mo - Fr, 9:00 am – 4:00 pm)

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