Er wordt al 2 jaar lang ongerecht geld van mijn rekening afgeschreven

Question

Er wordt al 2 jaar lang onterecht geld van mijn zakkelijke rekening afgeschreven en ik heb me nooit ergens aangemeld voor een betaaldienst of om automatisch geld van mijn rekening afgeschreven ik wil dit per direct stoppen en verzoek het bedrijf om het geld terug te betalen het gaat in totaal om een bedrag van €2543,56 ik verzoek Novalnet AG mij dit geld terug te betalen ik kreeg een betalingsherrinnering per mail maar mijn gegevens kloppen niet eens en correspondeerd ook niet met de rekenin waar het geld van afgeschreven wordt naar klopt niet adres klopt niet Mijn verzoek zet...

Novalnet AG · Accepted Answer

Dear Koen Van der bol,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have made a return debit and that is the reason you have received notices from the collection partner. if you pay the pending due your case with the collection will be closed. The transaction detail of the pending due is TID 14520900015915777.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

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Klacht: Er wordt al 2 jaar lang ongerecht geld van mijn rekening afgeschreven

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