Er word maandelijks bedrag afgeschreven

Question

Goeiemiddag ik heb een aantal maanden geleden contact opgenomen om de incasso stop te zetten maar dan geven ze geen gehoor aan ik probeer diverse malen in contact te komen maar dat lukt niet ik hoop dat jullie mij verder kunnen helpen

Novalnet AG · Accepted Answer

Dear Jakko Sinke,

We are unable to find your details in our system in comparison to your user details given here on this website. However, to support you we kindly request you to check your account statement and see who debited your account. Maybe you have subscribed for an online subscription with any web service (dating, etc.) where the service provider debits your account for the subscription.

If you see Novalnet as a debtor in your account statement, then please send us a detailed email to payment@novalnet.de along with the transaction information (TID with 17 digits, booking reference, date, amount, etc.) which you see on your bank statement, so that we can help you to sort out your outstanding queries.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider so that we can take necessary actions. We're glad to help you anytime.

Your Novalnet Team

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