eenmalige europese domicielering

Question

Geachte, vandaag zag ik op mijn zicht rekening dat er 3X een bedrag van 13,86 € van mijn rekening is gegaan .Dit was zeker niet de afspraak . De afsprak was dat ik me 1 dag inschreef voor 0,99€ . ook wil ik melden dat ik reeds na een paar minuten de app GEDELETED heb omdat deze site niet werkt naar behoren. Gelieve mijn geld in totaal van 41,58 € (- 0,99 €) terug te storten op mijn rekening, zoniet wordt alles doorgegeven aan mijn instanties om dit nader op te volgen . mijn financiele instantie is ook op de...

Novalnet AG · Accepted Answer

Dear WIM COPPENS,

We understand your annoyance with the repeated debits but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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