Doorlopen automatische incasso

Question

Ik heb afgelopen juli mijn abonnement stopgezet bij novalnet, alsnog blijft de automatische incasso doorlopen. Verder is de automatische incasso opgelopen van 35 euro naar 46 euro zonder reden en zonder dat ik daar toestemming voor heb gegeven, laat staan niet een nieuw abonnement heb afgesloten. Ik heb het abonnement stopgezet op de website en per telefonisch contact en alsnog loopt beide door. Het is een schande dat dit zomaar 6 maanden kan doorlopen zonder toestemming en opgehoogd word.

Novalnet AG · Accepted Answer

Dear Vincent Schoemaker,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have made a return debit and if you pay the pending due, your case with the collection will be closed. The transaction details of the pending due is 14597900003007991.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase).

Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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