Dommiciliering van mijn rekening

Question

Er word om de twee weken geld gedomicilieerd van mijn rekening. Dit moet stoppen

Novalnet AG · Accepted Answer

Dear David Ekmen,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service (dating) for which we process payments. You have not cancelled the subscriptions which you have subscribed for.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions.

We hope that we could be of help to you and that we have been able to solve your problems. Please give your 10 star rating if you are satisfied with our support. Thank you.

Your Novalnet Team

Klacht: Dommiciliering van mijn rekening

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

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Klacht: Dommiciliering van mijn rekening

Mijn Klacht:

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Geboden Oplossing:

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