Domiciliëring

Question

Ik heb opgemerkt dat novalnet ag geld van mijn rekening aftrekt. In 1mnd 2 keer verschillende verschillende bedragen
Het gaat omtrent een datingsite
Ik heb mail naar de datingsite gestuurd dat ik geen lid meer wil zijn. En alles moet stoppen. Ze hebben mij verwijderd van de site. Maar toch wordt nog steeds verschillende bedragen uit mijn rekening afgetrokken. Aub willen jullie ermee stoppen?

Novalnet AG · Accepted Answer

Dear Chaila Jabini,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have made 2 return debits and that is the reason you have received notices from the collection agency. If you pay those dues, the case with the collection will be closed. The transaction details of the pending dues are TID:  14659900003417780, and 14659300046616767.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.
Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.
Your Novalnet Team

Klacht: Domiciliëring

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Chaila Jabini

Klacht: Domiciliëring

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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