Domiciliëring

Question

Er werd op 4 momenten geld van mijn rekening gehaald door Novalnet Ag, zelfs nadat ik de domiciliëring had geblokkeerd.
Na contact met de bank heb ik deze centen teruggekregen. Tot ik na enkele mails (die ik telkens heb beantwoord, ookal beweren ze van niet), gisteren een brief ontving met de vraag om het bedrag bijkomende kosten terug te betalen.
Wat kan ik hiertegen doen?

Novalnet AG · Accepted Answer

Dear Pieter Vets,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments and you have not paid the entire dues for which you have subscribed for.

As per the current status you have cancelled the subscriptions but you have not yet paid the 5 pending debits which came back as return debits. That is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency those 5 pending debits (caused through the return debits) then your cases with collection agency will be closed. 

We attached the TID numbers for your verification: (14584600002800953, 14584600002800615, 14584600002719679, 14584600002718590, 14584400002917666). 
You can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve any misunderstandings.

Your Novalnet Team
payment@novalnet.de

Klacht: Domiciliëring

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Klacht: Domiciliëring

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