Diefstal

Question

Ze stelen opeens zonder reden geld van mijn bankrekening

Novalnet AG · Accepted Answer

Dear Dylan Geens,

We sent you detail email today on Dylangeenske@gmail.com and also send you hereby our reply to your above claim.

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments. You have not cancelled the subscriptions which you have subscribed for.
Now we have sent the cancellation request to the subscription partner with whom you have subscribed online for dating services.

We attached the TID’s for your verification (14608600001613424, 14609000001617658). You can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve any misunderstandings.

Your Novalnet Team
payment@novalnet.de

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