Diaa Fatima

Question

Jeden Monat werden 35€ von meinem Konto abgebucht und ich weiß nicht warum

Novalnet AG · Accepted Answer

Dear Diaa Fatima,

We have evaluated case and noticed that you had 1 subscription (dating) and didn't cancell that. And also you have not paid the entire due for which you have subscribed for. There were 3 return debits made by you.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have now forwarded your cancellation request to the other active subscriptions to our contractual partner with whom you have signed up for the subscription.

That is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency that due then your case with collection will be closed. The transaction details of the pending dues are TID 14457300007119149, 14521500005917779, 14569800010725459. You might have received the details from collection agency for this.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give positive rating if you are satisfied with our support. Thank you.

Your Novalnet Team

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