Contract opzeggen niet mogelijk

Question

Beste, wanneer ik mij wou uitschrijven bij de site mijnschatje.com kan ik niet meer inloggen, ook niet via een paswoord reset. Ik probeerde dan meermaals via mail howlogic kft te vragen mijn account stop te zetten. Ik krijg echter geen reactie. Nu krijg ik ineens een mail van ecollect dat ik 200 eur moet betalen voor een niet betaalde factuur van 25 euro (!?). Ik blokkeerde vroeger al de betaling aan novalnet omdat ik dit een verdachte handelswijze vond, een abonnement betalen dat je al meermaals probeerde op te zeggen. Ik hoop op een snelle oplossing, dit is oplichterij...

Novalnet AG · Accepted Answer

Dear Geert Peeters,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments and you have not 
paid the entire dues for which you have subscribed for.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have not paid for the 1 pending debit which was due before the cancellation of the subscription. That is the reason you have received notices from the collection agency (eCollect). 
If you pay the collection agency that due then your cases with collection will be closed. 
The transaction details of the pending due is TID 14724300002613709 . 

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give positive rating if you are satisfied with our support. Thank you.

Your Novalnet Team

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