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Question

Ik heb al een paar keer netjes afgemeld bij en site van Novalnet AG, maar zie nog steeds geld van mijn bankrekening afgehaald worden. Ik hoop dat dit kan stoppen en dat ik mijn geld, van de laatste 7/8 maanden terug gestort kan worden. Zo lang geleden heb ik al afgemeld en daarna nog een paar keer melding ervan gemaakt via de mail.

Novalnet AG · Accepted Answer

Dear Sander Van Venetie,

We are unable to find your details in our system in comparison to your user details given here on this website. However, to support you we kindly request you to check your account statement and see who debited your account. Maybe you have subscribed for an online subscription with any web service (dating, etc.) where the service provider debits your account for the subscription.

If you see Novalnet as debtor in your account statement, then please send us a detail email to payment@novalnet.de along with the transaction information (TID with 17 digits, booking reference, date, amount, etc.) which you see on your bank statement, so that we can help you to sort out your outstanding queries.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Your Novalnet Team

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