Betaling

Question

Hallo Waarom word er geld zomaar van men rekening gehaald en ik weet vab niets wil graag men geld terug en als je belt naar het gratis nr kan er niemand nederlands wie kan me helpen Dank u

Novalnet AG · Accepted Answer

Hello Sebastiaane,
Novalnet is a payment service provider and partial bank who processes payments for thousands of businesses in many countries.
You or someone who has access to your card/bank information would have made a purchase or started a subscription with one of the businesses for whom we process payments.

Please go to https://card.novalnet.de/ and enter your transaction ID (17 digits TID) and the email ID you generally use for online purchases to get details of the transaction including info on the business/website you transacted with. You could then get in touch with them to resolve any grievances you have on the transaction.

Write to us at payment@novalnet.de, with your transaction ID If you face any problems with the website.

Hope this helps you bring clarity on the debit you found on your account.

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