Bedrijf blijft proberen geld van rekening af te schrijven, ondanks dat er al diverse malen opgezegd is

Question

Heb op flirtenhier.com aangemeld, om wat berichten te kunnen krijgen moest ik betalen, dat heb ik gedaan. Vervolgens opgezegd , helaas er naar toe schrijven helpt niet ,bellen is geen optie, aan de andere kant spreekt men Engels en dat spreek ik niet. Het telefoonnummer 0880223148, heb het diverse malen gebeld , de site geprobeerd op te zeggen, maar ik begrijp hen niet en zij mij niet.
Daar zij de site aanbieden in Nederland en op zijn Nederlands de site in de gebruikersvoorwaarden beschrijven, kan er niet op zijn Nederlandse worden opgezegd, ik vind dit zeer misleidend.

Novalnet AG · Accepted Answer

Dear R Groen Lepulmi,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed to subscriptions with an online service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription. Also, we have evaluated your case and found that you have made 2 return debits.

If you pay the collection agency those due then your case with collection will be closed. The transaction details of the pending dues is TID - 14660000003713905 and 14634300005624408
Please note that in the future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. If you are satisfied with our support, please give us 10-star rating. Thank you.

Your Novalnet Team

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