Automatische ongevraagde incasso’s worden afgeschreven!!

Question

Sinds 2020 worden er wekelijk/maandelijks bedragen afgeschreven waar ik geen akkoord voor heb gegeven. De bedragen tot 18 november 2021 een verzoek gedaan tot het terugboeken hiervan. Tot op heden nog geen enkel bedrag teruggekregen. Wel de opmerking dat we vandaag 04-01-2023 de bedragen hebben gestorneert en we moeten afwachten hoeveel er daadwerkelijk wordt teruggestort.
Heeft er iemand een idee hoe je zover komt en via welk platform dit gebeurt? Ik hoor het graag.

Novalnet AG · Accepted Answer

Dear Rick Rozema,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments and you have not paid the entire dues for which you have subscribed for.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

However, you have made 12 return debits and if you pay the collection agency those dues then your cases with collection will be closed. The transaction details of the pending dues are TID 14724100004029002, 14724100004100231,14724100004316800, 14724100005319245,14724100005409792, 14724100006104919,14724100006115049,14724100006212847, 14724100006800033, 14724100010213844,14724100010213951, and 14724100010213720. 

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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