Automatische mandaten van mijn rekening

Question

Geachte ,
Er zijn al 4 maal bedragen van mijn rekening gegaan, zelfs na tweemaal telefonisch contact te hebben genomen om lidmaatschap te beëindigen.
Naderhand bevestiging van stopzetting automatische inning via mail . Doch blijft er regelmatig een bedrag van 59, 00 en nu één van 25,00 euro van mijn rekening te gaan.
Betaling was eenmaal gebeurd in januari dit jaar op dating site Tous les 2, met ID 1226691321. En IP adres 81.244.104.191.
Graag had ik een oplossing gezien met directe stopzetting van incasso Novaonet AG

Novalnet AG · Accepted Answer

Dear Frank Van Goethem,

We are unable to find your details in our system in comparison to your user details given here on this website. 
However, to support you we kindly request you to check your account statement and see who debited your account. Maybe you have subscribed for an online subscription with any web service (dating, etc.) 
where the service provider debits your account for the subscription. 

If you see Novalnet as debtor in your account statement, then please send us a detail email to payment@novalnet.de along with the transaction information (TID with 17 digits, booking reference, date, 
amount, etc.) which you see on your bank statement, so that we can help you to sort out your outstanding queries.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual 
partners. 

Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet 
(on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. 
We're glad to help you anytime.

Your Novalnet Team

Klacht: Automatische mandaten van mijn rekening

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Klacht: Automatische mandaten van mijn rekening

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten