Automatische incasso

Question

Hey ik had een klacht omdat ik er achter kwam dat er achter dat er al 31 keer een bedrag van mijn rekening afgeschreven het begon bij een bedrag van rond de €21 en liep in de loop van de tijd op tot €60 euro maandelijks. Dat is al opgelopen tot €1634,70 totaal. weet niet waar het van is, dus hoop daarom hiermee geholpen te kunnen worden en tot een oplossing te kunnen komen. Ik heb de gegeven van de overboekingen. Die zal ik er hier onder bij zetten. Alvast bedankt met de hulp.
Met vriendelijke groet
Joey van den Berg

Novalnet AG · Accepted Answer

Dear Joey Van den Berg,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

Klacht: Automatische incasso

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Joey1354

Klacht: Automatische incasso

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