Automatische incasso

Question

Er word als maar geld van mijn rekening gehaald .
Ik heb mijn eigen nooit aan gemeld voor deze site s .
Vandaag 21-11-22 ook weer mail gehad of ik wil betalen. Heb alles geblokkeerd via bank .
Is wel zo dat ik gehackt was op mijn laptop en gsm .Dit is nu allemaal opgelost ben ook naar politie geweest en melding er van gedaan .gaat om bedragen van 37 en 26.50 en 35 euro vanaf September bezig .Mijn gegevens kloppen ook niet dus lijk mij simpel .Hebben mij trouwens ook bedreigt via telefoon en mail .Ben heel erg bang geworden. Heb zware tijd

Novalnet AG · Accepted Answer

Dear Edwin Sinke,

We understand your annoyance with the repeated debits but would like to inform you that you had subscribed for subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription because you have not canceled the subscriptions which you have signed up for.

However you have made 3 return debits and if you pay the dues to the collection agency, the cases with the collection will be closed. The transaction details are TID: 14621700003819042, 14621700003912544 and 14636700003614763.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

Klacht: Automatische incasso

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Ed05

Klacht: Automatische incasso

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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