Automatische betaling die niet klopt

Question

Er word telkens elke maand 2 keer geld van mijn rekening gehaalt en er staat steeds bij: www info hwl com. En ik weet niet eens naar waar of wie het geld heen gaat. Kan dit opgelost worden zodat het niet meer van mijn rekening gaat.

Novalnet AG · Accepted Answer

Dear Ken Hanne,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed to subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, we have forwarded your cancellation request to our contractual partner, with whom you have signed up for the subscription. Also, we have evaluated your case and found that you have made 2 return debits.

If you pay the collection agency those dues, then your case with collection will be closed. The transaction details of the pending dues are TID - 14636000032910062 and 14623800017124228

Please note that in future, you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction, including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. If you are satisfied with our support, please give us a 10-star rating. Thank you.

Your Novalnet Team

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