Automatisch incasso.

Question

Voor een datingsite heb ik mezelf aangemeld en eenmaal betaald. Nu is er in totaal nog 3x hetzelfde bedrag afgeboekt à €26,25 en 2× is het teruggestort, maar nog 1x teveel eraf gehaald. Nu krijg ik een email dat ik nog €189,34 moet betalen, maar ik zit niet meer op deze site, afgesloten, en het bedrag loopt aardig op. Nu ben ik bang dat ze straks dit bedrag ook gaan incasseren, terwijl dit natuurlijk niet hoort, want ik neem geen diensten meer van hun af. Kunt u mij hierbij helpen?
Met vriendelijke groet,
Bas75

Novalnet AG · Accepted Answer

Dear Mr.Boon,
we understand your annoyance with the debt collection process, but we can also clearly emphasize your own contribution to the situation by recaling the payment without clearyfing with the contractual partner and not paying in time.

Due to privacy regulations, we cannot share the personal information of users of this platform. However, to assist you, we have already sent you a detailed email about the debits/subscriptions. In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription. 
Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.
Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.
Novalnet AG is a German payment institution regulated and supervised by the German Federal Financial Supervisory Authority (BaFin). It processes payment transactions on behalf of its contractual partners. Our certified payment processing offers consumers the greatest possible transparency and protection. In addition, we offer end customers a wide range of options for tracking their transactions processed via Novalnet AG's payment systems.
Your Novalnet Team
payment@novalnet.de

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