Afschrijving van 37,50

Question

Er is een bedrag van €37,50 afgeschreven wat volgens novalnet ag een incasso is. Ik heb vorige maand al via de site doorgegeven dat ik geen abonnement wil en mijn abonnement wil stopzetten. Kreeg toen een berichtje dat ik telefonisch contact moest opnemen om de annulering definitief te maken. Echter het telefoonnummer wat op dat bericht staat is niet in gebruik. Het nummer is 0800-1813542. Ik heb meerder keren geprobeerd contact te krijgen maar wordt niet opgenomen omdat nummer niet in gebruik is. Vandaag 12 augustus is er een bedrag van € 37,50 afgeschreven als zijnde de kosten van de...

Novalnet AG · Accepted Answer

Dear Job Dieterman,

We sent you detail email today on job.dieterman@live.nl and also send you hereby our reply to your above claim.

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments. You have not cancelled the subscriptions which you have subscribed for.
Now we have sent the cancellation request to the subscription partner with whom you have subscribed online for dating services.

We attached the TID’s for your verification: (14608800013420561, 14609000023209437). You can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve any misunderstandings.

Your Novalnet Team
payment@novalnet.de

Klacht: Afschrijving van 37,50

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Klacht: Afschrijving van 37,50

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten