Afschrijving

Question

Er word op 22-08 en 24 afschrijvingen gedaan zonder dat ik weet waarvoor

Novalnet AG · Accepted Answer

Dear Jerry Kolmus,

We understand your annoyance with the repeated debits, but would like to inform you that you had
subscribed for subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the
debits/subscriptions. By the way we can see two subscriptions made by you on 17.08.2022 (TID 14609700000312195) and 22.08.2022 (TID 14610100000108443), please refer attached TID numbers.
Maybe you have subscription with another online service and were debited those days what you mentioned in your complaint (22.08 and 24.08) through another payment company, but not us.

In addition, we have forwarded your cancellation request to our contractual partner with
whom you have signed up for the subscription.

Please note that you should always contact the website provider (where the order was placed) to
cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone
during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your
transaction ID (TID with 17 digits, which you can find on your account statement) and the email address
(which you used for your online registration/purchase). Here you will now see all the details about the
transaction including information about the company/website for which your account was charged.
You can then contact the company/website operator to resolve any complaints about the debits or
cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial
Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual
partners.


We hope that we could be of help to you and that we have been able to resolve your queries. Please give positive rating if you are satisfied with our support. Thank you.

Your Novalnet Team

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