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Question

Er is verschillende malen geld afgeschreven van mijn rekening door novalnet ag beginnend in 2020 beginnend met een bedrag van: 96.39 op 10 maart 2020 96,39 op 2 juni 2020 96.39 op 24 augustus 2020 96,39 op 16 november 2020 96.39 op 18 februari 2021 96,39 op 20 mei 2021 97,39 op 19 augustus 2021 Vervolgens 125,31 op 18 november 2021 125,31 op 18 februari 2022 125,31 op 19 mei 2022 125,31 op 18 augustus 2022 Komende op een totaal bedrag van 1175,41 Ik heb geen idee waarvoor of waarom ik heb me ook nergens voor aan gemeld of ingeschreven...

Novalnet AG · Accepted Answer

Dear Roel Kuijpers,

We are unable to find your details in our system in comparison to your user details given here on this website. However, to support you we kindly request you to check your account statement and see who debited your account. Maybe you have subscribed for an online subscription with any web service (dating, etc.) where the service provider debits your account for the subscription. 

If you see Novalnet as debtor in your account statement, then please send us a detail email to payment@novalnet.de along with the transaction information (TID with 17 digits, booking reference, date, amount, etc.) which you see on your bank statement, so that we can help you to sort out your outstanding queries.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Your Novalnet Team
payment@novalnet.de

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