Achtervolgd door onbekend bedrijf

Question

Ik word bijna dagelijks bedreigd door dit bedrijf aan wie ik steeds wisselende bedragen moet overmaken waar ik niets vanaf weet. Heb al contact gehad met de Nederlandse politie, maar beter is misschien de Duitse politie ?? Heb ook al geld overgemaakt, maar daar wordt geen rekening mee gehouden. Officiële mail gehad dat men zou stoppen mij te achtervolgen, maar zij gaan toch gewoon door. Wie helpt mij af van deze vreemde mensen ?

Novalnet AG · Accepted Answer

Dear Marc Goud,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed to subscriptions with an online service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

You have received collection notices from our collection partner as you have made return debits. Subsequently, you have a pending due on account of the return debit made by you. If you pay the due, your case with the collection will be closed. The transaction detail of the pending due is 14724800013023417.

If you can rule out with certainty that you have not entered a business transaction/subscription/relationship with any online dating services who use our payment processing platform, and the debits made are unjustified, we urgently advise you to file a criminal complaint against unknown persons.

On our part, we forward the entire process to the debt collection service provider we have commissioned. Until then, you should be able to provide us or the debt collection agency the criminal complaint. The criminal investigators first check the original computer based on the time and the IP address and then initiate all further steps.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. If you are satisfied with our support, please give us a 10-star rating. Thank you.

Your Novalnet Team

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