Aanmaningen ecollect AG

Question

Ik heb een paar dagen gelden mijn klacht hier gemeld over de aanmaningen van Ecollect AG namens novalnet ag. Ik had mijn account al na 4 dagen weer afgemeld en alles gestopt. Ik heb nog een bedrag betaald en daarna was alles klaar . Nu krijg ik allemaal aanmaningen van ecollect ag die nu oplopen tot meer dan 240 euro. Ik heb dit niet betaald en nu dreigen ze met juridische stappen. Ik heb wel een mail van novalnet ag ontvangen maar hierin hebben zij het verkeerde tid nummer vermeld . Dit is het goede tid nummmer waar alles om...

Novalnet AG · Accepted Answer

Dear Rudie Haan,

As we explained you already, you had subscribed for subscriptions with an online service for which we process payments and you had not cancelled the subscriptions which you have subscribed for. That is the reason you were debited.

We have already sent the cancellation request yesterday refer TID 14584900004017725 (your last subscription) to the subscription partner with whom you have subscribed online for dating services. Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions.

You subscribed for the dating service 13.06.2022 with this TID 14583700019504147 as you mentioned above. But we whant to note that you made a return debit 24.06.2022 refer TID 14584800004504549 before canceletion the contract, that's why collection process came up.
We wrote about this in our previos respons from 21.06.2022. Debt collection process belongs to this TID 14584800004504549.

If you can prove that cancelation of your subscription was before the collection process, please contact eCollect directly.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. 
You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

We hope that we could be of help you and that we have been able to solve your problems. Please give us positive rating if you are satisfied with our support.

Your Novalnet Team

Klacht: Aanmaningen ecollect AG

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Rudie123

Klacht: Aanmaningen ecollect AG

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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