Aanmaningen

Question

Ik heb een tijdje terug een paar dagen een abonnement bij jullie gehad . Dit heb ik echter naar een paar dagen alweer opgezegd. Hier heb ik ook de bewijzen van. Toch kreeg ik nog een rekening van jullie . Ik heb deze ook maar netjes betaald . Nu krijg ik namens Ecollect AG allemaal aanmaningen dat ik niet heb betaald . Hier klopt helemaal niets van. En heb hier ook alle bewijzen van. Ecollect AG stuur namens Novalnet AG alle aanmaningen die nu al op zijn gelopen tot 240 euro. Ik betaal dit geld niet.

Novalnet AG · Accepted Answer

Dear Rudie Haan,

We sent you detail email today and also send you hereby our reply to your above claim.

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments  and you have not paid the entire due for which you have subscribed for.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have not paid for the 1 pending debit which was due before the cancellation of the subscription. That is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency that due then your case with collection will be closed. 
The transaction details of the pending dues are TID 14584800004504549. 

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give positive rating if you are satisfied with our support. Thank you.

Your Novalnet Team

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