Mijn Klacht:

Hello,

I placed an order August 18th 2015, this is 35 days ago, but i still haven’t recieved my order, while it is clearly stated that the wait time is 10-20 days.

I then discovered that the 10-20 day delivery count only starts when it is
‘all shipped’. This also took 12 days ?! (to get from the order placement to the all shipped notification)

My point is: i am not happy with the way things are going, i ordered a simple iphone case, and it is taking more than 35 days to get here.
Plus, i don’t even know if it is still on its way since i can’t track my package…

Package info:
Payed with paypall, money transfered.
Tracking number: 32112322513 (doesn’t work)
Order number: #1508180420919001
Name: Andy Vennnekens

I really hope i get help and that you could tell me when i might recieve my package.

Kind regards,
Andy

Gewenste Oplossing:

Wanneer ik weet of mijn pakketje degelijk onderweg is.