Klacht over MediaMarkt: Product not delivered

Mijn Klacht:

I ordered online one mobiel and 2 more accessories and it suppose to be a Christmas present. They deliver it yesterday but the mobiel is missing.
Sended fotos and made an official complain in same day. After next day I called them and asked them if is possible to check and I can go to pick up on. The store the phone because is a Christmas present. The eomplyee said someone will call me today but nobody did and I would like to get my money back to be able to buy a new one. It aupossed to be delivered based on signature but the delivery man just ring the bel and left the package in front of my door. Waiving his hand from car.
I would like the phone to be delivered tomorrow of I would like my money back if is not possible.
Very disappointing experience…… With the order and the employee.
I will never order anything from them.

Gewenste Oplossing:

I would like the mobiel to have it tomorrow of my money back and I will go to buy one myself.

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

3 jaren geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over MediaMarkt

Bericht van Robin van Klacht.nl

3 jaren geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over MediaMarkt nog niet in behandeling is genomen.

Reactie van de melder van de klacht Nina D

3 jaren geleden - I still did not recieved my money back despite the fact I called and contact them several times... I keep hear that they will investigate and come back to me in 3 days.... For the 4th time.... Very unprofessional from their said.....

Klacht: Product not delivered

Mijn Klacht:

Gewenste Oplossing:

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