Mijn Klacht:

I bought a brand new Samsung refrigerator form Mediamarkt. I chose that specific model because it was coming with a cordless vacuum cleaner as a gift!. I paid €1500 in total. After the purchase, I figured the price was divided into 2 items in the invoce; the fridge was around 1000 euros and the vacuum cleaner was around 400 euros. I did not care because the total amount was the same.

After we powered the fridge on, we figured it does not work as it should. I called an official Samsung service, they came to my house and agreed that it has to be changed. I called Mediamarkt, arranged a return because they did not have the same model in their warehouse at that moment. So I decided to have my money back. Mediamarkt also told me that the vacuum cleaner was a gift coming together with the fridge, so I have to return it together with the fridge. I agreed and packed it up as they told me and handed it over to the same guy who got the fridge myself.

After a few days, I had around 1000 euros back in my account. It was exact same amount written for the fridge on the invoce. So, I figured they returned the money for the fridge but the vacuum cleaner. I called Mediamarkt right away and told them I also returned the vacuum cleaner as they told me. First, they told me it was their mistake, they initiated the process and the rest of the money will be in my account within 3 working days. After 3 days I had nothing! (suprise!) Then, I called them again and sent them emails over and over again for 2 months. Answer was always the same: they are working on it. And today, after 2 months, they told me that there is no vacuum cleaner in their warehouse, they talked to the driver who took the fridge and he told them he did not get any vacuum cleaner, he only got the fridge!

Now I am in a position that looks like I am lying to them! I do not know if it is lost or stolen but I am pretty sure that I gave the vacuum cleaner to the guy. Name of the driver and the exact date of the delivery is written in their system but they cannot do anything about it but saying they are sorry.

This is a SCAM! Mediamarkt lost a vacuum cleaner worths around 400 euros and make me pay for their mistake!

Gewenste Oplossing:

They just told me that they cannot find it and the driver told them he did not take any vacuum cleaner which is a huge lie!